Please contact our Customer Support immediately with your order number and clear photos of the damaged or incorrect item. We will work with the vendor to ensure the correct product is dispatched or a full refund is issued, and the original item is collected at the vendor's expense.
If you have a question before placing an order, you can usually find the vendor's name and seller rating on the product page. If you have an issue with an existing order, please contact Diaperhouse.qa Customer Support first. We will liaise with the vendor on your behalf to ensure quick resolution.
The vendor who sold the product is responsible for initiating the refund once they have received and inspected the returned item. Diaperhouse.qa will ensure the vendor processes the refund promptly, and the funds will be returned to your original payment method.
Due to hygiene regulations, opened, unsealed, or used packs of diapers cannot be returned or exchanged unless a clear manufacturing defect is present. Please ensure the product is in its original, sealed condition for an accepted return.
The individual vendor is responsible for handling returns. If you need to return an item, please initiate a return request through your Diaperhouse.qa account within 7 days of delivery. The vendor will review your request and provide specific instructions for pickup or return shipping.
You can request to cancel your order only if the vendor has not yet processed it for shipping. Once the order status is marked as "Shipped," cancellation is no longer possible, and you must follow the return process after delivery.
You can place multiple items from different vendors in your single cart and checkout once. However, because each vendor handles their own fulfillment, you will receive separate deliveries (and potentially separate shipping charges) for items purchased from different vendors.
Shipping fees are set by the individual vendors and may vary based on the item size, weight, and your delivery address. The final shipping cost will be clearly calculated and displayed at the checkout stage.
Delivery times vary depending on the vendor and your location in Qatar. Estimated delivery times are generally displayed on the product page and during checkout. Once your order is placed, the vendor will update the order status, and you will receive tracking information.
Yes. We rigorously vet all vendors before they join our platform to ensure they are reputable businesses supplying genuine, high-quality products that comply with all Qatari standards and regulations.
No. Diaperhouse.qa is the platform (the marketplace). The actual seller of the products is the independent vendor you purchase from. The sales contract is between you and the vendor. We facilitate the transaction, manage the website, and offer customer support mediation.
Diaperhouse.qa is Qatar's leading online marketplace dedicated exclusively to diapers and essential baby and adult care products. We act as a platform, connecting you with numerous verified local vendors and suppliers, giving you the largest selection of brands in one place.
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